Shift Workers Are Being Underpaid And Undervalued Thanks To Pay Slip Ups

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The UK's frontline shift workers are experiencing 'pay slip ups' with 60% believing that they are missing earned pay, 38% saying they are being paid late, and 23% claiming they are not receiving their pay slips. Research* highlights the challenges of managing the complexity of fast-paced shift work and the need for shift planning and payroll to be better connected in real-time to ensure accuracy.

The survey, conducted by Censuswide in August 2024 among 1,000 shift workers in the UK, found that nearly half (47%) of frontline workers believe that their changing shift patterns make it hard to keep track of hours worked and know if their pay is accurate. 44% believe that overtime is missed or not recorded and 36% blame inaccurate capture and recording of worked hours by their employer – all of which is resulting in them getting paid less than they're owed. As a result, half (49%) are checking their payslips for accuracy more than once a month.

Pickering added: "Shiftwork-based industries such as manufacturing, retail and 3PL are seeing vast changes to supply chain dynamics and consumer demand, making working patterns more volatile and varied. But there is no excuse for inaccurate and confusing pay – businesses must ensure they have the technology in place to make the planning, monitoring, and execution of work more efficient, effective and engaging for everyone, by simplifying processes for scheduling, shift swapping and the monitoring of worked hours against employment contracts.