Tuesday, March 5, 2024

R Block’s AI Chatbots Are Giving Bad Tax Advice

TurboTax and H&R Block's AI chatbots are giving bad tax advice - The Washington Post

This year, TurboTax and H&R Block added artificial intelligence to the tax-prep software used by millions of us. Now while you're doing your taxes online, there are AI chatbots on the right side of the screen to answer your burning questions.

But watch out: Rely on either AI for even lightly challenging tax questions, and you could end up confused. Or maybe even audited.

H&R Block's AI gave unhelpful answers to more than 30 percent of the questions. It did well on 529 plans and mortgage deductions, but confidently recommended an incorrect filing status and erroneously described IRS guidance on cryptocurrency.

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