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Mitigating disruption: Digital innovation the key driver in a bright yet demanding future |
The COVID-19 outbreak was an event that caught the world by surprise, causing unprecedented disruption across every vertical.
As insurers look ahead, the bright, demanding future that approaches will be shaped by three key disrupters: customers, innovators, and regulators.
These trends are certain to continue unfolding, setting the scene for a scenario whereby growth comes from new service-based models and innovative products.
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